Privacy Policy

When you register, sign in, call our services, submit support requests, or contact us, we may collect information you provide directly, such as your email address, account profile, display name, payment information, communications, and other materials you choose to submit.

When you access the website or use the console, APIs, and related services, we may also collect technical information automatically, including IP address, device and browser information, access time, page paths, request logs, error logs, usage volume, token consumption, billing records, and other diagnostic data.

We use the information we collect to provide, maintain, protect, and improve the services, including account registration and sign-in, access control, billing and settlement, risk control and auditing, model routing, customer support, troubleshooting, analytics, and product optimization.

Where permitted by law, we may also use information to prevent abuse, enforce our agreements, comply with legal obligations, and send important notices related to your account or the services.

We may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure product performance, and improve your experience.

You can manage or disable these technologies through your browser settings, but doing so may cause some features to stop working properly.

We do not sell your personal information. We may share necessary information with service providers involved in cloud infrastructure, payments, analytics, customer support, security auditing, identity verification, or model supply, only to the extent needed to provide the services.

We may disclose information if required by law, regulation, supervisory request, legal process, or government authority, or when disclosure is necessary to protect the lawful rights and interests of the platform, users, partners, or the public.

If we are involved in a restructuring, financing, merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will seek to require the recipient to continue handling the information in accordance with this policy.

We retain information for as long as necessary to fulfill the purposes described in this policy, perform contractual obligations, meet legal requirements, and resolve disputes.

When information is no longer needed, we will delete, anonymize, or otherwise process it appropriately according to business and legal requirements.

We use reasonable technical and organizational measures to protect your information and reduce the risk of unauthorized access, disclosure, alteration, or loss.

However, no method of network transmission or electronic storage can be guaranteed to be completely secure, so we cannot promise that information will always be one hundred percent secure.

To the extent provided by applicable law, you may have rights to access, correct, delete, restrict processing of, object to processing of, withdraw consent for, or receive a copy of your personal information.

To exercise these rights, please contact us at contact@skypool.org. We may ask you to verify your identity before processing the request.

The services are not directed to children or minors under the age required by applicable law. If you believe a minor has provided personal information to us without authorization, please contact us and we will take appropriate steps after verification.

Because our platform infrastructure, partners, and service providers may be located in different regions, your information may be transferred to and processed in countries or regions outside your jurisdiction.

When such transfers occur, we will take reasonable measures required by applicable law to protect the relevant information.

We may update this Privacy Policy from time to time. The updated version will be posted on this page and will take effect upon publication or on the effective date stated in the update.

If you continue to use the services after an update, you will be deemed to have been informed of and accepted the updated terms.

If you have any questions, feedback, or data requests regarding this Privacy Policy, please contact us at contact@skypool.org.